Refund Policy

A refund may be requested if the paid item (Telegram Stars, Telegram Premium) was not credited to the specified account within 48 hours of payment confirmation due to the service's fault, or if the charge was made in error (duplicate charge, an amount larger than the order total).

Refunds are not issued if the item was delivered correctly and on time, or if the user entered an incorrect recipient Telegram username or other incorrect order details themselves.

A refund request must be submitted within 14 calendar days of the payment date via the service's Telegram support (@michael_nicestars), stating the order number and the circumstances.

Refund requests are reviewed within 24 hours of contacting support.

If the request is approved, the refund is issued within 72 hours of the refund decision.

Refunds are issued to the same payment details the user paid with.

For crypto payments, the refund is sent to the same wallet the payment came from. For card payments, the refund is issued to the same card.

For any refund-related questions, contact support: Telegram @michael_nicestars.